Privacy Policy

Privacy Policy

Effective from: 16 July 2025

Emily May Aesthetics Ltd is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services or visit our website.

1. Who We Are

Emily May Aesthetics Ltd
Company number: 14543360
Registered in England and Wales
Email: info@emilymayaesthetics.com

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Identity and contact information: your name, date of birth, email address, phone number, and address

  • Medical and consultation information: your medical history, allergies, treatment records, before-and-after photographs

  • Payment details: invoice records, proof of payment (we do not store card details)

  • Technical data: IP address, browser type, and interaction with our website (via cookies)

3. How We Collect Your Data

We collect personal data when:

  • You complete an online contact or booking form

  • You communicate with us by phone, email or in person

  • You attend a consultation or receive treatment

  • You browse our website and consent to cookies

4. Why We Use Your Data (Legal Basis)

We process your data to:

  • Provide safe and appropriate aesthetic treatments (medical and contractual necessity)

  • Communicate with you regarding appointments and aftercare (legitimate interest)

  • Keep accurate medical records for regulatory compliance (legal obligation)

  • Process payments (contractual necessity)

  • Improve our website and marketing performance (consent for cookies and optional marketing)

5. Marketing and Communications

We may send you relevant updates or offers if:

  • You have given explicit consent, or

  • You are an existing client and we are contacting you about similar services

You can opt out of marketing emails at any time by clicking "unsubscribe" or emailing us directly.

6. How We Store and Protect Your Data

Your personal data is stored securely using password-protected systems and encrypted software. We restrict access to personal information to trained staff only.
We retain your data:

  • For at least 7 years following your last treatment (in line with medical guidelines)

  • Or until you request deletion, where lawful to do so

7. Who We Share Your Data With

We do not sell your data. We may share information with:

  • HMRC or regulators, where legally required

  • Secure payment providers

  • Clinical insurers or professional bodies, if necessary for a complaint or audit

All third parties are GDPR-compliant.

8. Your Rights

You have the right to:

  • Access a copy of the data we hold about you

  • Request correction of inaccurate data

  • Request deletion (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent where we rely on it (e.g. marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For any requests, please contact: info@emilymayaesthetics.com

9. Cookies

Our website uses only strictly necessary cookies that are essential for it to function properly. These do not collect personal or tracking information, and we do not use analytics, advertising, or third-party cookies.

We may provide links to third-party platforms (such as Instagram, Facebook, TikTok, and Calendly), but we do not embed these services on our site. As such, no third-party cookies are placed by our site.

For further details, please see our full Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact us:
If you have any questions about this Privacy Policy, please contact:
info@emilymayaesthetics.com